Privacy Policy
Last updated: June 11, 2026
Welcome to SubSave, operated by SubSave Marketplace Inc. ("we", "our", "us", or "SubSave"). We are committed to protecting the privacy of our users. This Privacy Policy describes how we collect, store, use, disclose, and protect your information when you access or use our website, mobile application, or any other digital services we offer (collectively, the "Services").
This policy complies with major regional privacy regulations, including the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR), and other applicable U.S. federal and state privacy statutes. By using our Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect various categories of information depending on your interactions with our Services. This includes:
A. Information You Provide Directly:
- Account Registration & Profile Information: When you create an account, we collect your name, email address, password, and communication preferences.
- Transaction & Purchase Data: When you purchase subscriptions, we collect details about the digital items, activation keys, payment timestamps, and transaction identification. We do not store raw credit card numbers; all payments are securely processed by authorized PCI-DSS compliant third-party payment gateways.
- Customer Support Inquiries: Any information you supply when submitting support tickets, including email address, ticket message, and attachments.
B. Information Collected Automatically:
- Device and Usage Data: We automatically log your IP address, browser type, operating system version, page view durations, referring URL path, and platform interaction telemetry.
- Cookies & Local Storage Technologies: We utilize cookies, web beacons, and local storage (such as
localStorage) to store session tokens, shopping cart configurations, and user interface preferences.
2. How We Use Your Information
We process your information for the following business and commercial purposes:
- Service Provisioning: Authenticating your account, rendering instant access keys, and saving persistent shopping carts.
- Fraud Prevention & Integrity: Verifying region-locked activation compliance based on IP geolocation and identifying malicious, deceptive, or unauthorized activities.
- Customer Support: Investigating, addressing, and resolving customer inquiries and activation problems.
- Communications: Sending mandatory transactional receipts, system updates, security alerts, and promotional newsletters (where consent has been provided).
- Compliance & Legal Obligations: Cooperating with regulatory agencies, fulfilling tax report guidelines, and defending against claims.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may disclose data under the following circumstances:
- Service Providers: We share data with contractors and vendors who perform tasks on our behalf (e.g., payment processing, cloud hosting, email delivery systems, cybersecurity auditing).
- Partners and Digital Publishers: To activate specific subscriptions, we may share minimal data (such as email or unique activation identifiers) with the corresponding service provider (e.g., streaming or VPN platforms) to secure access.
- Legal Process: If required by court orders, subpoenas, law enforcement requests, or to protect the safety, rights, or properties of SubSave, its users, or the general public.
- Corporate Mergers: In connection with or during negotiations of any merger, sale of corporate assets, financing, or acquisition.
4. GDPR and International Data Transfers
If you access our Services from the European Economic Area (EEA), the UK, or Switzerland, your data may be transferred to, and processed in, the United States. We implement Standard Contractual Clauses (SCCs) approved by the European Commission to ensure a comparable level of protection for your personal data.
Under the GDPR, you have the following rights: right of access, rectification, erasure ("right to be forgotten"), data portability, restriction of processing, and the right to object to automated decision-making. To exercise these rights, please contact us at support@subsave.com.
5. CCPA/CPRA Privacy Rights (California Residents)
California residents have specific privacy protections under the CCPA/CPRA:
- Right to Know & Access: The right to request disclosure of personal information categories and specific pieces of data collected over the preceding 12 months.
- Right to Delete: The right to request deletion of personal information collected from you.
- Right to Correct: The right to request correction of inaccurate personal information we maintain.
- Right to Opt-Out of Sale or Sharing: We do not "sell" or "share" personal information for targeted behavioral advertising. You have the right to opt-out if this practice changes.
- Right to Non-Discrimination: We will not discriminate against you (e.g., denying services or charging different prices) for exercising your rights.
6. Data Retention & Security
We maintain appropriate physical, electronic, and administrative safeguards designed to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. We retain your data only for as long as necessary to fulfill the business purposes outlined in this policy or to comply with statutory legal, tax, and accounting mandates.
7. Changes to This Privacy Policy
We reserves the right to modify this Privacy Policy at any time. When updates are published, we will revise the "Last updated" date at the top of this document. We encourage users to review this page periodically for changes.
8. Contact Information
If you have any questions, comments, or complaints regarding this Privacy Policy or our privacy practices, please contact us at:
SubSave Marketplace Inc.Attn: Privacy Compliance Officer
100 Pine Street, Suite 1250
San Francisco, CA 94111
Email: legal@subsave.com